Shipping and Return Policy

Shipping Timelines: 

We generally package and ship all products within 24 hours of payment with the exception of orders placed on Saturday afternoons as our shipping facility is closed on Sundays. If you chose standard shipping, then your order should arrive in 3-5 business days. 

Return Policy and Instructions: 

At chill... we accept all returns within 15 days of purchase that are in new condition and still in their original packaging. Once we receive the returned item, we will process a full refund of the cost of the product, excluding the price you paid for shipping. We will provide you with a pre-paid return label that you may print and attach to your shipping packaging. To process an exchange or refund, please contact hi@sochill.co for further instructions.